SHIPPING
& RETURNS

From checkout to doorstep — and what happens if something isn’t right.

GOOD STUFF, ON THE WAY

Shipping

FLÖSS currently ships to the destinations offered at checkout. Available delivery options and the exact shipping charge are shown before payment.

Orders are prepared as quickly as possible. Delivery estimates shown at checkout begin after dispatch and are not guaranteed unless specifically stated.

Tracking

Where tracked delivery is available, tracking information will be sent once the order has been dispatched. Tracking can sometimes take a little time to update after the parcel enters the carrier network.

If your parcel appears unusually delayed, get in touch with your order number so we can help investigate.

Returns

Changed your mind? You can cancel within 14 days of receiving your order. Let us know within that time, then send the items back within 14 days of telling us. Items should be unused, unopened and in their original condition and packaging.

Because floss picks are personal hygiene products, they can't be returned once their sealed packaging has been opened. Once we receive your return, or proof that you've sent it, we'll refund you within 14 days, including the standard delivery charge you paid.

Damaged, faulty or wrong?

If your order arrives damaged, faulty or incorrect, contact us as soon as reasonably possible. Include your order number and a clear photo if relevant so we can sort it out quickly.

Your statutory rights for faulty or misdescribed goods are not affected by this returns information.

Before sending anything back

Please contact FLÖSS before returning an item so we can give you the correct instructions. Unless the item is faulty, damaged, incorrect, or the law says otherwise, return postage may be your responsibility.